1. Who We Are

Vertika Group Ltd ("Vertika", "we", "us", "our") is a property maintenance company operating across London. Our registered address is in London, England. We are the data controller for personal data collected through our website at vertikagroup.co.uk and our client portal.

For any data protection queries, contact us at: info@vertikagroup.co.uk

2. What Data We Collect

We collect the following categories of personal data:

Identity data: first name, last name, company name, job title
Contact data: email address, telephone number, postal address, postcode
Property data: property addresses, access information, site contact details
Transaction data: details of services requested, quotes accepted, invoices issued
Technical data: IP address, browser type, pages visited, time spent on site
Communications data: messages submitted via our contact form or portal

3. How We Collect Your Data

When you complete a booking or contact form on our website
When you register for or use the Vertika client portal
When you communicate with us by email, phone, or post
Automatically via cookies and analytics technologies when you browse our website

4. How We Use Your Data

We use your personal data for the following purposes under the lawful bases indicated:

To fulfil a contract — processing job requests, scheduling engineers, issuing quotes and invoices
Legitimate interests — managing client accounts, communicating service updates, improving our services
Legal obligation — complying with tax, financial, and health & safety regulations
Consent — sending marketing communications (where you have opted in)

5. Sharing Your Data

We do not sell your personal data. We may share it with:

Engineers and subcontractors — to carry out work at your property
Software providers — our job management and portal platforms process data on our behalf under data processing agreements
Professional advisers — accountants, legal advisers, and insurers where necessary
Regulatory authorities — Gas Safe Register, HMRC, or other bodies where required by law

6. International Transfers

Some of our software providers may process data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place, such as UK International Data Transfer Agreements (IDTAs) or Standard Contractual Clauses.

7. Data Retention

We retain personal data only for as long as necessary:

Client records and job history: 7 years (HMRC requirement)
Marketing communications: until you unsubscribe or withdraw consent
Website enquiries: 2 years from last contact
Portal accounts: until account closure plus 2 years

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of access — request a copy of your personal data
Right to rectification — ask us to correct inaccurate data
Right to erasure — ask us to delete your data in certain circumstances
Right to restriction — ask us to limit how we use your data
Right to portability — receive your data in a structured, machine-readable format
Right to object — object to processing based on legitimate interests or for direct marketing
Right to withdraw consent — where processing is based on consent, you may withdraw at any time

To exercise any right, email info@vertikagroup.co.uk. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or call 0303 123 1113.

9. Cookies

Our website uses cookies to improve functionality and analyse usage. These include:

Essential cookies: required for the site and portal to function
Analytics cookies: help us understand how visitors use our site (e.g. Google Analytics)

You can manage cookie preferences in your browser settings.

10. Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our client portal uses encrypted connections (HTTPS) and role-based access controls.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date it was last updated.

12. Contact Us

Vertika Group Ltd
London, England
Email: info@vertikagroup.co.uk
Phone: 020 7123 4567